Privacy Policy
Effective Date: July 7, 2025
Company: Rep Jump Inc.
Website: https://repjump.com
1. Purpose
This Privacy Policy explains how Rep Jump Inc. ("we", "us", "our") collects, uses, and protects personal information in compliance with PIPEDA and other applicable privacy laws.
2. Information We Collect
We collect the following types of data:
a. Business Customers (Subscribers)
- Name, company name, email, billing address, and payment information (via Stripe)
- Account login credentials and usage activity
b. End-Users (Customers of our Clients)
- Name, phone number, and email address
- Review ratings and feedback responses
We collect this data only to send review requests and capture feedback on behalf of our business clients.
3. How We Use Information
We use collected data to:
- Deliver automated SMS and email review requests
- Generate analytics and performance reports
- Send optional product updates or service notices
- Improve platform performance and reliability
- Respond to customer inquiries and support requests
We do not sell, rent, or trade personal information to third parties.
4. Data Storage and Security
All application data is hosted on DigitalOcean's Toronto data centre. SMS data is transmitted through Twilio, and email communications via Mailgun. Payments are securely processed by Stripe.
We employ industry-standard encryption, access controls, and monitoring to protect data.
5. Analytics and Cookies
We use Google Analytics to collect anonymized traffic data, such as device type and page views. Cookies may be used to enhance user experience. You can disable cookies in your browser without losing core functionality.
6. Data Retention
Business account data is retained for as long as the subscription is active.
End-user feedback data is retained only as long as required to provide reporting.
Upon account cancellation, data is soft-deleted and permanently purged within 90 days.
7. SMS Messaging Data
What We Collect
When an end-user provides their mobile phone number through a participating business's customer intake form, point-of-sale system, QR code, or web form, we collect that phone number along with their name for the sole purpose of sending transactional SMS messages related to their experience with that business.
How SMS Data Is Used
Phone numbers are used exclusively to:
- Send customer feedback and rating requests on behalf of the business
- Send follow-up messages based on the customer's response (e.g., a public review link for positive experiences, or a private feedback request for less positive ones)
- Process opt-out (STOP) and help (HELP) requests
SMS Consent Records
We maintain records of how and when end-user consent was obtained (e.g., web form submission timestamp, point-of-sale entry). These records are retained for compliance purposes.
No Sharing for Marketing
Phone numbers collected for SMS messaging are never sold, rented, or shared with third parties for promotional or marketing purposes. Phone numbers are only used to deliver messages on behalf of the business the end-user transacted with.
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Revoking SMS Consent
End-users may revoke their SMS consent at any time by replying STOP to any message received. Once opted out, no further messages will be sent from that business through the Rep Jump platform.
8. Marketing Communications
With consent, we may send marketing or promotional emails to business customers. You can unsubscribe at any time via the unsubscribe link or by contacting support@repjump.com.
9. Access and Control
Business users may review, correct, or delete their data by contacting us directly. End-users may request access or deletion of their feedback data through the business they interacted with, or by contacting us.
10. Cross-Border Transfers
Some service providers (Twilio, Mailgun, Stripe, Google) may process data outside of Canada. All such vendors comply with recognized international privacy and security standards.
11. Legal Basis for Processing (GDPR Alignment)
While we operate under Canadian law, our lawful bases for processing include:
- Consent (for sending communications)
- Contractual necessity (to provide subscribed services)
- Legitimate interests (to maintain and improve the platform)
12. Children's Privacy
Rep Jump is not intended for individuals under 16 years of age. We do not knowingly collect personal data from minors.
13. Policy Updates
We may update this Privacy Policy periodically. The most current version will always be available at repjump.com/privacy-policy.
14. Contact Us
If you have any questions or privacy concerns, contact us at:
📧 support@repjump.com
📍 Rep Jump Inc., Ontario, Canada